Last updated: Jan 2026
Emergency and safety notice
This service is intended only for non-emergency health concerns that may be addressed through telehealth.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
Telehealth is not a substitute for in-person care in all situations.
Arbitration and class action waiver notice
These Terms include a dispute resolution and arbitration section that affects your rights.
In most cases, disputes must be resolved by individual arbitration and not as a class action.
Please review the Dispute resolution and arbitration section carefully.
These Terms
These Terms and Conditions (Terms) govern your access to and use of this website and any pages where these Terms are posted (Website), plus any related online tools, portals, forms, messaging, scheduling, and payment features made available through the Website (Platform).
The Platform and certain administrative support functions may be provided using technology and operational support services from a third-party telehealth operations provider. If you access the Platform through a co-branded experience, embedded page, or link from another site, these Terms still apply.
By clicking “I Agree,” “Continue,” “Proceed,” “Register,” “Sign Up,” or a similar button, or by otherwise accessing or using the Website or Platform, you agree to these Terms and any policies referenced in these Terms.
If you do not agree, do not use the Website or Platform.
Definitions
Company, we, us, or our means Lotus BioIdentical, LLC. (DBA Renew Life MD.)
You or your means the individual accessing or using the Website or Platform.
Clinician means an independent, licensed healthcare professional and/or clinician group who may provide clinical services to you.
Third Parties means entities other than us, including Clinicians, pharmacies, laboratories, shipping carriers, payment processors, and technology providers.
Content means text, graphics, images, audio, video, documents, downloads, trademarks, logos, designs, software, and other materials made available through the Website or Platform.
User Content means information, text, images, videos, messages, documents, and other materials you submit through the Website or Platform.
Website content and informational use
The Website may include general information about services, telehealth concepts, wellness topics, conditions, or products. This information is provided for general informational purposes only.
We do not provide medical advice through the Website. Do not rely on Website content as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with questions you may have regarding a medical condition.
If you think you may have a medical emergency, call 911 or go to the nearest emergency facility.
What we do and what we do not do
We provide technology and administrative services that help users access telehealth-enabled care and coordinate related non-clinical functions. This can include account creation, intake collection, scheduling support, customer support, payment processing, and communications tools.
We are not a medical group and we do not practice medicine. We do not provide diagnoses, treatment, or prescriptions.
Clinical services, if offered through the Platform, are provided by independent Clinicians. Clinicians are solely responsible for clinical decision-making, including whether telehealth is appropriate, what care to provide, and whether to prescribe medication.
Platform support and support contacts
The Platform may be powered, supported, and administered in whole or in part using technology and operational support services from Healthaide LLC, including for technical support, intake collection, scheduling support, communications tools, and payment processing.
Lotus BioIdentical, LLC provides general and non-clinical support for users, including help with account access, basic navigation, general questions about programs or services, and customer service issues that are not medical in nature.
Healthaide LLC provides medical support exclusively, meaning it facilitates access to clinical services and routes clinical questions through the Platform to independent licensed clinicians.
Healthaide LLC is not the patient’s treating clinician. Clinical services are provided by independent licensed clinicians and/or clinician groups.
If you have a medical question, direct it to your Clinician through the Platform. If you need help routing your request, contact support@healthaide.io.
Separate telehealth consent
To receive telehealth services, you may be required to review and accept a separate telehealth consent, which is incorporated into these Terms.
Changes to the Website, Platform, and Terms
We may update the Website, Platform, Content, and features at any time.
We may also update these Terms. Changes are effective when posted. Continued use means you accept the revised Terms.
Availability, eligibility, and verification
Services may not be available in all states or jurisdictions and may change due to legal or operational requirements.
We may request identity or location verification and may decline service if eligibility cannot be confirmed.
Account registration and security
You agree to provide accurate information and keep your login credentials secure.
You are responsible for all activity under your account and must notify us of any unauthorized use.
Electronic communications and e-sign consent
You consent to receive communications electronically, including email, phone, SMS, and in-platform messaging.
Message and data rates may apply. You may opt out of SMS by replying STOP, though this may limit service communications.
Electronic signatures and records have the same legal effect as physical ones.
Not for emergencies
The Platform is not monitored for emergencies.
If you experience severe symptoms, call 911 immediately.
Your responsibilities
You must provide accurate, complete, and timely information.
Failure to do so may result in delays, denied service, or potential harm.
You agree not to hold us responsible for outcomes resulting from inaccurate information or failure to follow Clinician instructions.
Telehealth limitations
Telehealth may not be appropriate in all cases. Clinicians may require additional information, labs, or in-person care.
We do not guarantee prescriptions, treatments, or availability of services.
Prescriptions and fulfillment
If prescribed, medications may be sent to a pharmacy of your choice where permitted.
Pharmacies are independent and responsible for dispensing and fulfillment.
Prescription products are generally non-returnable, and fees may still apply once processed.
Laboratory testing
Labs are independent Third Parties. Results may be delayed, inconclusive, or inaccurate.
Clinicians interpret results and may recommend further testing or care.
Products and shipping
Delivery timelines are not guaranteed.
You are responsible for accurate shipping details and proper product handling.
Risk of loss may transfer upon delivery.
Fees and billing
You agree to pay all disclosed fees, including services, subscriptions, products, shipping, and taxes.
You authorize charges to your payment method, including recurring billing if applicable.
Subscriptions
Subscriptions renew automatically unless canceled.
Canceling stops future charges but does not refund past payments.
Cancellations
If services have already begun, you may still be responsible for incurred fees.
Refunds
All sales are final unless otherwise required by law or approved at our discretion.
Non-refundable items typically include:
- Completed clinical services
- Administrative fees
- Prescription products
- Shipped or opened items
Privacy and security
Your data is handled according to our Privacy Policy at:
https://renewlifemd.com/
We use reasonable safeguards but cannot guarantee absolute security.
User Content
You grant us a license to use submitted content as needed to operate services.
Feedback may be used without compensation.
Acceptable use
You agree not to misuse the Platform. Prohibited actions include fraud, impersonation, unauthorized access, or harmful activity.
Intellectual property
All Website content is owned by Lotus BioIdentical, LLC or its licensors.
You may not copy or distribute content without permission.
Third-party services
We are not responsible for Third Party services or their actions.
Disclaimers
Services are provided “as is” without warranties.
We do not guarantee outcomes, availability, or performance.
Limitation of liability
To the fullest extent permitted by law, liability is limited to the amount you paid for services.
We are not liable for indirect or consequential damages.
Assumption of risk
You accept the risks of telehealth and agree to seek in-person care when needed.
Indemnification
You agree to indemnify and hold harmless Lotus BioIdentical, LLC and its affiliates from claims arising from your use of the Platform or violation of these Terms.
Termination
We may suspend or terminate access for violations, fraud, or legal requirements.
You may stop using the Platform at any time.
Governing law
These Terms are governed by the laws of the State of Texas.
Dispute resolution and arbitration
Disputes must first be attempted informally by contacting support@renewlifemd.com.
If unresolved, disputes will be handled through binding individual arbitration in Texas.
You waive the right to a jury trial and class actions.
You may opt out of arbitration within 30 days by emailing support@renewlifemd.com.
Time limit to bring claims
Claims must be filed within 1 year of the event giving rise to the claim.
Force majeure
We are not liable for delays caused by events beyond our control.
Assignment
We may assign these Terms; you may not without consent.
Severability
If any provision is invalid, the rest remain enforceable.
No waiver
Failure to enforce a provision does not waive it.
Survival
Certain provisions survive termination, including liability limits and dispute resolution.
Notices
We may notify you via Website, email, or platform messaging.
You may contact us at support@renewlifemd.com.
Entire agreement
These Terms and referenced policies constitute the full agreement between you and us.
Contact
For medical support, use your patient portal.
For general support:
Lotus BioIdentical, LLC
Email: support@renewlifemd.com
Phone: +1 832-981-4450