Last updated: Jan 2026
Overview
This Privacy Policy explains how Lotus BioIdentical, LLC (Renew Life MD, we, us, or our) collects, uses, discloses, and protects information when you visit https://renewlifemd.com/ or use any online services, tools, forms, or communications made available by or through our website (collectively, the Website and Services).
This Privacy Policy also explains how we coordinate with independent licensed clinicians and a clinical support organization that helps facilitate access to clinicians and supports prescription routing and care operations.
By using the Website or Services, you acknowledge this Privacy Policy. If you do not agree, do not use the Website or Services.
HIPAA and health information
Some information you provide through the Services may relate to your health. Depending on the circumstances, certain health information may qualify as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) or similar state health privacy laws.
Healthcare services are provided by independent licensed clinicians and/or clinician groups (Clinicians). Clinicians may be subject to HIPAA and may provide a separate Notice of Privacy Practices that describes how they use and disclose PHI for treatment, payment, and healthcare operations.
Renew Life MD provides general and non-clinical support, such as account support, intake collection, scheduling support, and administrative communications. We may also work with a clinical support organization that supports care operations and prescription routing (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.
Not all information collected through the Website is PHI. For example, information collected for general website analytics, marketing, or business communications may be governed by consumer privacy laws rather than HIPAA.
If there is a conflict between this Privacy Policy and a Clinician’s Notice of Privacy Practices for PHI handled under HIPAA, the Clinician’s Notice of Privacy Practices controls for that PHI.
Information we collect
Information you provide
You may provide information when you create an account, complete forms, use messaging features, schedule services, upload content, request information, or contact support. This may include:
- Name and contact details
- Date of birth
- Account credentials
- Intake responses and health history
- Symptoms, medications, allergies
- Photos and documents
- Identity verification information
- Communications you send to us
Information collected automatically
We and our service providers may collect:
- IP address and approximate location
- Device identifiers and browser type
- Pages viewed and interactions
- Referring pages and session duration
- Log files and error reports
Information from third parties
We may receive information from:
- Clinicians and clinical groups
- Healthaide LLC (clinical support organization)
- Pharmacies and laboratories
- Shipping carriers
- Payment processors
- Analytics and advertising providers
How we use information
We use information to operate the Website and Services, including:
- Account management
- Intake collection and scheduling
- Messaging and communications
- Care coordination and clinical routing
- Payment processing
- Fraud prevention and security
- Customer support
- System monitoring and improvements
- Legal compliance
We may also use information to improve user experience and, where permitted, for marketing and advertising.
How we disclose information
Care coordination
We may share information with:
- Clinicians for evaluation and treatment
- Healthaide LLC for clinical routing and prescription workflows
- Pharmacies, labs, and shipping carriers for fulfillment
Service providers
We share information with vendors supporting:
- Hosting and cloud storage
- Analytics and communications tools
- Payment processing
- Security and identity verification
Legal and safety
We may disclose information to comply with legal obligations or protect rights, safety, and security.
Business transfers
Information may be transferred during mergers, acquisitions, or restructuring.
With your consent
We may disclose information when you direct or authorize us to do so.
Cookies, analytics, and advertising
We use cookies and similar technologies for:
- Website functionality and security
- Preferences and settings
- Analytics and performance tracking
- Advertising and campaign measurement
You can control cookies through browser settings. Disabling cookies may impact functionality.
The Website does not respond to Do Not Track signals.
Communications
We may send:
- Administrative messages (confirmations, reminders, security notices)
- Marketing messages (with opt-out options)
If SMS is used:
- Message and data rates may apply
- You may opt out by replying STOP
Data security
We use reasonable safeguards to protect information. However, no system is completely secure. You are responsible for protecting your access credentials.
Data retention
We retain information as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain security and backups
Your choices and rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
Requests require identity verification and may be limited by law.
Privacy rights by state
Certain U.S. state laws may provide additional rights, including:
- Knowing what data is collected
- Accessing or obtaining copies
- Requesting corrections or deletion
- Opting out of certain data uses
We respond to verified requests as required by applicable law.
Children’s privacy
Our services are not intended for children under 13, and we do not knowingly collect their data.
International users
The Website is intended for users in the United States. If accessed outside the United States, your data may be processed and stored in the United States or other jurisdictions.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updates are effective when posted.
Contact
Privacy and general support: support@renewlifemd.com
Address: 1790 Hughes Landing Blvd suite 400, The Woodlands, Texas, US 77380
Phone: +1 832-981-4450
Clinical routing support: support@healthaide.io