Last updated: Jan 2026
Results may vary
As with any medical treatment or health-related product or service, results vary from person to person. Outcomes depend on many individual factors, including your health history, current conditions, genetics, other medications, adherence to clinical instructions, lifestyle, and environmental factors.
Any descriptions of potential benefits, improvements, or expected outcomes are not guarantees. Your experience may differ from examples, testimonials, or illustrations.
Informed consent and consent to treat
This Telehealth Consent and Consent to Treat (Consent) explains how telehealth works and obtains your informed consent to receive healthcare services using telehealth technologies.
By checking a box, clicking an “I Agree” button, or otherwise digitally signing or acknowledging this Consent, you confirm that you have read, understood, and agree to it.
If you do not agree, do not create an account and do not use telehealth services.
You also authorize any person who accepts this Consent on your behalf using your device or account credentials to act as your agent for that purpose.
Emergency notice
Telehealth is not for emergencies.
If you are experiencing a life-threatening situation, including chest pain, difficulty breathing, sudden loss of consciousness, severe injury, or thoughts of harming yourself or others, call 911 immediately or go to the nearest emergency room.
You may also call or text the 988 Suicide and Crisis Lifeline by dialing 988.
Purpose
The purpose of this Consent is to:
- explain how telehealth works
- describe benefits, limitations, and risks
- obtain your informed consent to receive healthcare services using telehealth technologies
Parties and roles
Lotus BioIdentical, LLC (we, us, or our) provides general and non-clinical support for the telehealth experience, including account access support, basic navigation, and administrative assistance.
Clinical services are provided by independent, licensed healthcare professionals and/or clinician groups (Providers). Providers are solely responsible for clinical decision-making, including whether telehealth is appropriate, what care to provide, and whether to prescribe medication.
We use a clinical support organization that helps facilitate access to Providers and supports care operations, including routing clinical requests and prescription coordination through the platform (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.
We are not your treating clinician and do not provide medical diagnosis, treatment, or prescriptions.
Definitions
Telehealth means the use of electronic communications, information technology, or other means to provide healthcare services when you and the Provider are not in the same physical location.
Service means the online portals, websites, mobile applications, messaging tools, scheduling tools, and related technology used to support the telehealth experience.
You or your means the individual patient receiving telehealth services. If a parent or legal guardian is consenting for a minor where permitted by law, this also includes the parent or legal guardian.
How telehealth may be used
Telehealth may be used for evaluation, consultation, diagnosis, treatment planning, prescribing decisions, follow-up care, monitoring, and patient education, as determined appropriate by your Provider.
Telehealth interactions may include:
- real-time communications by audio and/or video
- asynchronous communications such as messaging, questionnaires, and forms
- sharing medical records, photos, and health information
- reviewing lab results, diagnostic data, and monitoring information
- administrative communications related to care
Your Provider may determine telehealth is not appropriate and may recommend in-person or emergency care.
Alternatives to telehealth
Telehealth is optional and may not be appropriate in all situations.
You may choose in-person care where available or request a referral, depending on availability and your condition.
Anticipated benefits
Telehealth may offer:
- access to Providers without travel
- scheduling convenience
- continuity of care
- remote information sharing and education
No specific outcomes are guaranteed.
Potential risks and limitations
Telehealth involves risks including:
- lack of physical examination
- possible delayed or missed diagnosis
- reliance on incomplete or inaccurate information
- delays due to technology or provider availability
- technical failures or outages
- privacy and security risks
- regulatory limitations
By agreeing, you accept these risks.
Your responsibilities
You agree to:
- provide accurate and complete information
- submit requested documents, photos, or data
- monitor communications and respond promptly
- follow Provider instructions
Failure to do so may result in delays or harm.
Prescriptions and fulfillment
If prescribed, medications may be sent to a pharmacy of your choice where permitted.
Pharmacies are independent third parties responsible for dispensing and fulfillment.
You understand that:
- prescriptions are not guaranteed
- some medications require monitoring or labs
- prescription products are generally non-returnable
Laboratory testing
Providers may require lab or diagnostic testing.
Labs are independent third parties and may produce delayed or inconclusive results.
Providers interpret results and may recommend further care.
Privacy, HIPAA, and communications
Telehealth involves sharing personal and health information.
Protected health information (PHI) is handled by Providers under applicable laws, including HIPAA where applicable.
Non-PHI information is governed by our Privacy Policy at:
https://renewlifemd.com/
Some communications (email, SMS, phone) may not be fully secure. You are responsible for protecting your devices and accounts.
No system is completely secure.
Technical issues and response times
Providers may not be immediately available.
If urgent, seek in-person or emergency care.
Technical issues may require rescheduling or alternative care.
Support contacts
For general, non-clinical support:
support@renewlifemd.com
For clinical routing support:
support@healthaide.io
Location and eligibility
Telehealth depends on your physical location and provider licensure.
You agree to provide accurate location information when requested.
Consent to treat
You consent to evaluation and treatment by Providers through telehealth, including history review, counseling, testing, and prescribing decisions where appropriate.
Providers determine clinical appropriateness.
No guarantees
No guarantees are made regarding outcomes, prescriptions, availability, or response times.
Withdrawal of consent
You may withdraw consent at any time by discontinuing use of telehealth services.
Withdrawal does not affect prior actions and may limit access to services.
Acknowledgment
By accepting this Consent, you confirm that:
- you have read and understand it
- you had the opportunity to ask questions
- you understand the risks and benefits
- you consent to telehealth treatment
Signature and electronic acceptance
Your electronic acceptance has the same legal effect as a handwritten signature.
You may request a copy by contacting support@renewlifemd.com.
Contact
General and non-clinical support: support@renewlifemd.com
Clinical routing support: support@healthaide.io